Hero answers
Frequently Asked Questions
The questions we get asked most often while preparing a visa application.
Questions
The right cover2
01 · The right cover
Do I really need comprehensive insurance, or is travel insurance enough?
If you're staying in the Czech Republic longer than 90 days, comprehensive insurance is a legal requirement — standard travel insurance does not meet the minimum coverage rules for a long-term visa or residence permit.
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03 · The right cover
Can I use the policy for both my visa application and my job?
For the visa or employee card application, yes — a comprehensive policy meeting the legal minimum is exactly what the embassy or OAMP asks for. Once you actually start work for a Czech employer, they register you for public health insurance and the commercial policy is no longer needed. Tell us your start date and we'll match the cover to it, so you are not paying for both at once.
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Getting your policy2
02 · Getting your policy
How fast can I get my policy?
Once you've sent us your documents, your policy is issued within 30 minutes. Every policy we place, without exception.
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04 · Getting your policy
What documents do I need to give you?
Your passport, your email and mobile number, and your Prague address with post code — or the address you're moving to. That's it to get started.
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Extending & family2
05 · Extending & family
What if I extend my stay?
We can help you extend or renew your policy in time for your residence permit renewal — reach out to us before your current policy expires.
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06 · Extending & family
Can my family members apply through Hero pojištění too?
Yes, we can arrange comprehensive policies for family members joining you in the Czech Republic — just let us know when you contact us.
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Cost & claims2
07 · Cost & claims
How much does it cost?
Pricing depends on your age, chosen insurer, and length of stay. Message us for a personalized quote — bank statement support is included at no extra cost.
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08 · Cost & claims
How do I make a claim?
Each insurer has its own claims process, which we'll walk you through when your policy is issued. Reach out to us any time if you need help.
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